Privacy Policy
Effective Date: April 9, 2026 | Last Updated: April 9, 2026
1. Who We Are
Quest Medical Supply provides patient monitoring system installation, repair, and biomedical service to hospitals and healthcare facilities across the United States. Our office: 510 2nd Street, SW, Suite A, Vero Beach, FL 32962.
2. Information We Collect
Contact & Business Information
When you submit a service request or contact form, we collect: name, job title, facility name, email, phone number, and mailing address.
Website Usage Data
We collect standard log data including IP address, browser type, and pages visited, used solely to improve site performance.
Protected Health Information (PHI)
In the course of servicing patient monitoring equipment, Quest Medical Supply may incidentally encounter PHI. We do not access, store, or process PHI beyond what is minimally necessary to perform contracted services. All workforce members who may encounter PHI are HIPAA-trained and bound by confidentiality obligations.
3. How We Use Your Information
- To respond to service and consultation inquiries
- To schedule and manage equipment installation, repair, and maintenance
- To send service confirmations, invoices, and PM reports
- To improve our website and communications
- To comply with applicable laws and regulations
4. HIPAA Business Associate Obligations
Quest Medical Supply enters into Business Associate Agreements (BAAs) with Covered Entities as required by HIPAA. We implement safeguards consistent with the HIPAA Security Rule, report breaches per the Breach Notification Rule, and ensure subcontractors agree to equivalent protections.
5. Data Sharing
We do not sell, rent, or trade personal information. We may share data with service subcontractors under confidentiality obligations, law enforcement when required by law, or successors in a merger or acquisition.
6. Data Security
We use industry-standard administrative, physical, and technical controls including encrypted communications and access controls.
7. Data Retention
We retain business records and PHI-related documentation for a minimum of six (6) years as required by HIPAA, or longer where required by state law.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or request deletion of personal information. Contact us using the information below.
9. Children
Our services are directed exclusively to healthcare professionals and institutional clients. We do not knowingly collect information from persons under age 18.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date.
11. Contact
Privacy inquiries: [email protected] | Phone: 800-449-8895
510 2nd Street, SW, Suite A, Vero Beach, FL 32962
