Quest Medical Supply can design, build and implement monitoring solutions that will exceed your expectations and requirements.
At Quest Medical Supply, we’re a small team that punches above our weight. For over 25 years, we’ve worked closely with hospitals and healthcare teams to design, build, and support patient monitoring systems that simply work—day in and day out.
We specialize in Philips IntelliVue monitoring solutions, and we know these systems inside and out. Our goal isn’t just to meet specs or deadlines — it’s to make sure your equipment runs reliably, your staff feels supported, and your patients are protected. In short, it’s about long-term value.
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Proven Results
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What our customers write about us
Seamless from start to finish
Survey-ready every time
Fastest delivery we have seen
Reliable telemetry fleet, year after year
The online portal saves us hours
Outstanding shutdown transition support
Refurbished quality exceeded expectations
True 24/7 support
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Clinical equipment insights, maintenance best practices, and industry news from the Quest Medical Supply team.
Patient Monitoring Installation, Repair & Service — One Trusted Partner
From initial system installation and configuration to ongoing repair and preventive maintenance, Quest Medical Supply manages every step. No multiple vendors, no service gaps, no surprises — just reliable clinical monitoring solutions backed by more than 25 years of healthcare experience.
Have a question?
Browse our most frequently asked questions below, or reach out to our team directly — available 24 hours a day, every day of the year.
What patient monitoring systems does Quest Medical Supply install and service?
Quest Medical Supply specializes in Philips IntelliVue patient monitoring systems — including bedside monitors, central stations, telemetry units, and networking infrastructure. We also service GE HealthCare and Nihon Kohden monitoring platforms. Our certified biomedical technicians handle everything from new system installation and configuration to repairs, upgrades, and ongoing preventive maintenance.
What does a Quest Medical Supply service contract include?
Our service agreements cover scheduled preventive maintenance on OEM-specified intervals, priority response for unplanned repairs, parts and labor, loaner equipment during extended repairs, and complete service documentation accessible through our client portal. Contracts are structured to match your facility’s equipment inventory and budget.
How quickly can Quest dispatch a technician for repair service?
For critical equipment failures, Quest Medical Supply treats every service request as urgent. Our biomedical support team is available 24/7/365 — phone, portal, or EDI. Most facilities on active service agreements receive same-day or next-day on-site response. Remote diagnostics are often available immediately to triage the issue.
Does Quest Medical Supply offer preventive maintenance programs?
Yes. Every client enrolled in our biomedical service program receives a tailored PM schedule based on OEM specifications and regulatory requirements. Our technicians inspect, test, and document each unit to JCAHO and DNV standards. Full service records are accessible through the Quest portal, simplifying your compliance audits.
Can Quest Medical Supply assist during hospital unit closures or transitions?
Yes. Quest Medical Supply’s system shutdown and transition services are designed specifically for hospitals managing unit closures, consolidations, and facility relocations. We coordinate the safe de-installation, transport, and reinstallation of monitoring systems — ensuring continuity of care and full equipment accountability throughout the transition.
How do I request service or schedule a system installation?
You can reach Quest Medical Supply through our online portal, by phone, or by email — 24 hours a day, every day. The portal allows facility administrators and biomedical directors to submit service requests, track repair status, review PM schedules, and access complete equipment history. New clients can request a facility consultation to assess current systems and develop a service plan.
